Help & Questions (FAQ)
Help & Questions
Frequently Asked Questions – SourceXCo Lab™
What are your products intended for?
All products sold by SourceXCo Lab™ are intended strictly for laboratory and research use only. They are not for human or veterinary consumption.
Do you provide Certificates of Analysis (COA)?
Yes. Certificates of Analysis (COA) are available upon request for most products. Please contact our support team with your order number.
How long does order processing take?
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Shipping times may vary based on destination.
Can I cancel or modify my order?
Orders may be canceled or modified before shipment. Once an order has been processed or shipped, changes are no longer possible.
What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging so we can assist you promptly.
How can I contact customer support?
You may reach our support team by emailing support@sourcexco.com. We aim to respond within one business day.
